How long is a gaming session?
Ordinary gaming sessions last three hours. Check individual events and experiences for their arrangements. Include everyone in your group, including children under five, when choosing a space.
Do I need to be a member?
No. You can enjoy ordinary gaming without a membership. Check the booking details for the activity or experience you would like to join.
What do the memberships include?
We are updating our membership information. Please ask us about prices, included sessions, eligible activities and additional-session rates before choosing. Sessions are for the named member, renew after successful monthly payment and do not roll over. Each visit needs its own booking and is subject to availability.
Is Cold Case included in a membership?
No. Cold Case is a separate experience and is not included in gaming memberships. Special events, exclusive room hire, party packages and corporate or whole-café hire are also separate. Contact us with your preferred date and group details.
Can I organise a game?
Tell us what you would like to play, your preferred date and your group’s needs. We will explain the booking arrangements and help you explore a suitable space. Exclusive room use is arranged separately.
Can I come in just for coffee or cake?
Yes. Takeaway refreshments do not need a booking or a gaming fee. You can sit for coffee or food when seating is available, with gaming bookings taking priority. Café-only tables cannot be reserved. The team will tell you in advance if your table has a time limit.
Can I book a private room or a party?
Yes. Use the enquiry form on our Parties & Private Hire page and tell us your preferred date, group size and occasion. An enquiry does not reserve a date. Your booking is confirmed once the quote is accepted, full payment is received and we confirm the space. Birthday packages and extras are quoted separately.
What happens if I cancel?
For standard eligible bookings, cancel at least 24 hours before play to receive booking credit or the return of an eligible membership session. Cash-payment credit expires at the end of the original payment month, using UK time. Reusing credit does not extend its expiry. Membership sessions retain their original paid-cycle expiry. Later cancellations and no-shows receive no credit or refund. Private-hire terms are supplied with your quote.
Can you help with access needs or food allergies?
Please contact us before your visit so we can discuss seating, sensory needs, access and current allergen information. We will explain what is available for your visit. Tell us about practical adjustments that would help; you do not need to share a diagnosis.
Where are you, and how can I get in touch?
Find us at 49 High Street, Ilfracombe, EX34 9QB. Email bookings@thedragonslaircafe.co.uk or call 07917 248321. Contact us for current opening information, and check What’s On for confirmed events.