Privacy Policy

Last updated: 25 October 2026

The Dragons Lair Cafe Ltd (company number 17509818), registered at 49 High Street, Ilfracombe, EX34 9QB, is the data controller for personal information collected through this website, café enquiries, bookings, memberships, events, private hire and purchases.

This notice explains what we collect, why we use it, who we share it with and your rights. A responsible adult should make bookings and provide details for children.

1. Information we collect

We may collect your name, email address, phone number and account details; booking, membership, party and private-hire information; payment status and transaction references (we do not receive your full card details); messages and preferences; access, allergy or sensory information you choose to provide; and technical, device and cookie information. Please provide only the information needed for your request.

2. How we use information and our lawful bases

We use personal information to answer enquiries, manage bookings, memberships, payments, credits, cancellations and private-hire quotes, keep the service secure, meet legal and accounting duties, and improve the café and website. We rely on contract where needed to provide a requested service, legal obligation where the law requires it, legitimate interests for administration, security and service improvement, and consent for optional marketing and non-essential cookies. Where you choose to share health-related access or allergy information, we use it only to respond to your request and, where required, with your explicit consent.

3. Who we share information with

We use service providers that support the website, bookings, customer accounts, email and payments, including Wix and relevant payment processors and banks. We may also share information with professional advisers or public authorities when required by law. Providers receive only the information needed for their role. We do not sell personal information. Some providers may process information outside the UK; where they do, we rely on recognised safeguards.

4. Cookies and marketing

Essential cookies help the site, accounts and checkout work. Optional analytics, advertising or similar technologies should run only after consent. The cookie banner lets visitors accept, reject or change optional choices. Marketing emails are sent only where permitted, and you can unsubscribe at any time.

5. How long we keep information

We keep personal information only for as long as needed for the purpose collected, to resolve enquiries and bookings, and to meet legal, tax, accounting and fraud-prevention duties. Retention depends on the record type and applicable limitation periods. When information is no longer needed, we delete it or make it anonymous.

6. Your rights

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability or object to its use. You can withdraw consent at any time without affecting earlier lawful use. You may complain to the Information Commissioner’s Office at ico.org.uk. We do not use solely automated decisions that produce legal or similarly significant effects.

7. Contact us

For privacy questions or to exercise your rights, email bookings@thedragonslaircafe.co.uk or write to The Dragons Lair Cafe Ltd, 49 High Street, Ilfracombe, EX34 9QB. We may ask for information to verify your identity before responding.

We may update this notice when our services, providers or legal duties change. The date at the top shows the latest update.